How Can I Avoid Pitfalls When Procurement Steering Racks?

Hi, I am a person in charge of customer operations after 5 years in the steering racks manufacturing industry.

Our colleagues in the department have to communicate with customers all over the world every day to listen to them and understand how to solve their problems. After interacting with customers regularly, we found one important issue. It is that there are many customers who easily fall into some traps when purchasing steering gear online. We often have customers complain about this from time to time, and then lament, “I wish I had met you guys earlier”. So today I have compiled a list of common steering rack traps to help you reduce your losses and better achieve your business goals.

Procurement Steering Racks

1. Pitfalls of online steering racks procurement

Some unscrupulous steering rack suppliers will register a website and then go to various platforms to steal other people’s product pictures and corporate information and integrate and package them as their own. When customers make inquiries, they will pretend they have a big factory, sufficient inventory, and professional equipment, and even more, they will PS some enterprise certification and product certification to cheat customers’ trust.

If you want to detect this scam, first you have to carefully verify whether the qualification information they provide is true, you can identify the authenticity of the certificate by the code on the certificate. It’s you can ask the merchant to give you the service of online video to see the factory/company, you can even ask the customer service of this person to appear on camera. Finally, you can check the customer reviews on the site to see the customer feedback, if the customer feedback is all negative, then you need to reconsider whether you want to continue cooperation.

2. Suggestions to avoid falling into the trap

1. When purchasing steering gear, choose suppliers with a good reputation and scale, such as Steering Group, which has 10+ years of experience in the steering gear manufacturing industry and has earned a good reputation. Such a company has a strict process from production to sales, each process is professional and can fully guarantee your purchasing safety.

1. When you choose a steering rack supplier, please ask them to show their product certification and production qualification. And verify the authenticity of the certificate through the official website the certificate, and check whether the information on the certificate is consistent with the information he provided.
2.  If you have the conditions, it is best to visit the factory/company in person, if you can not reach the site, please let them provide an online factory inspection service, you can ask the customer service you interface with to appear in real life or let the person in charge appear, to guide and explain for you.
3.  When you communicate with customer service, you can observe whether this customer service is professional and whether it understands the industry. In general, the scammers do not know much about the industry, they just know superficial knowledge, as long as you ask a few professional questions, they will be revealed.
4. Look at the comments of other customers on the website and observe whether the after-sales service of this supplier is perfect. If most of the customers are satisfied with the after-sales service, then you will have less risk in choosing this supplier. The purpose of this is to reduce your procurement risk and worry-free procurement.
5. Finally, you can examine whether the logistics service provided by this supplier is professional and whether their logistics solutions are reasonable compared with other suppliers in the market.

Above is what I have compiled, about the common pitfalls when sourcing steering and the solutions to avoid falling into them. If you have other ideas, please let me know in the comment section. Whether you are sourcing steering gear or not, I truly hope every purchaser can source the product of their choice!